Your appliance breaks. You have two choices: try to fix it yourself or call a technician. Make the wrong choice and you could void your warranty, cause more damage, or create a safety hazard.

Call Immediately (No DIY Attempt)

• Any gas smell — Leave the house, then call.
• Smoke or burning smell from any appliance — Unplug if safe, then call.
• Water leaking from electrical components — Risk of short circuit and shock.
• Refrigerator compressor running but no cooling — Food will spoil in hours.
• Washing machine won't stop filling — Flood risk.

Try DIY First (Save a Service Call)

• Won't drain? Clean the filter (front-loaders) or check the drain hose (top-loaders).
• Fridge not cold enough? Clean condenser coils behind or under the fridge.
• Dishwasher leaves residue? Clean spray arm jets with a toothpick.
• Oven not heating? Check if the circuit breaker tripped.
• Washing machine won't start? Check if the door is fully latched.

What to Tell Us When You Call

Have this information ready: appliance brand, age (if known), exact symptoms, and what you've already tried. We'll tell you if it's urgent or can wait.

"I called Repair Ready at 9 PM when my fridge stopped cooling. They walked me through checking the circuit breaker over the phone. It had tripped. Reset it. Fridge worked. They could have charged me a weekend call-out but didn't." — Nancy, Karen

📞 Call 0707 790 099 anytime — 24/7 for emergencies, same-day for non-emergencies.