Your appliance displays an error code. You panic. What does it mean? Is it expensive to fix? Here's a decoder for the most common error codes on LG, Samsung, Ramtons, and Bosch appliances in Nairobi.

Washing Machine Error Codes

LG Washer

• dE / dE1 / dE2: Door lock problem. Door not fully closed or latch failed. Try closing firmly first.
• 5E / 5E1: Drainage problem. Clean filter first (90% solution).
• 4E / 4E1: Water supply problem. Check taps are open, no kinks in inlet hose.
• UE / UE1: Unbalanced load. Redistribute clothes. If persistent, suspension rods may be worn.
• IE: Water inlet valve failed. KSh 2,000-3,500 part.

Samsung Washer

• 5E or dE: Drainage problem. Clean filter.
• 4E: Water supply problem. Check taps, inlet valve.
• UE: Unbalanced load.
• 1E: Water level sensor failed. KSh 1,500-3,000.

Refrigerator Error Codes

LG Fridge

• ER-DH / ER-RS: Control board varistor blown. KSh 1,500-2,500 component repair, not KSh 10,000+ board replacement.
• ER-IS: Ice maker sensor failed. KSh 2,000-4,000.
• ER-FS / ER-FZ: Freezer temperature sensor failed.

Samsung Fridge

• 22E / 22C: Defrost heater or thermostat failed. KSh 2,000-4,000.
• 14E / 14C: Fan motor failed. KSh 2,500-4,500.

Dishwasher Error Codes (Bosch)

• E15: Water in base. Leak somewhere. KSh 3,000-7,000 diagnosis.
• E24: Drainage problem. Clean filter. Replace pump if persists. KSh 4,000-6,000.
• E09: Heating problem. Heating element failed. KSh 3,000-5,000.

"My LG fridge showed ER-DH. I Googled it, found Repair Ready's guide. They fixed it for KSh 2,000 when LG wanted KSh 11,000." — Charles, Karen

📞 Call 0707 790 099 with your error code. We'll tell you what it means and the likely repair cost over the phone.